I was sitting in the Chicago o’hare airport on a very delayed flight, finding myself watching the TV, something I never do. I was watching nightline and they were interviewing a design firm and they were having them redesign the American shopping cart in 72 hours. I was very impressed with the process that was taken to get the results that were found and implemented. The design firm was IDEO. When I got home I called them to try and schedule a meeting just to meet some people there. At this point I was just a soap company with tw